Purchase FAQ

Licensing

Duality Software licenses come with one year of product updates and priority email support.
Since Duality Software licenses are perpetual, you may continue using the product (the last version released within one year from the purchase date) for as long as you like, if it works for you well enough, without your maintenance plan renewal. However, you will lose your access to product updates and priority support.

If you wish to preserve your access to product updates (new features and fixes) and priority email support, you need to renew your maintenance plan.
1. You may use one copy of the software on one client computer.
2. You may also use a second copy of the software on a portable computer, provided only one copy of the software is in use at a time.

If you plan to use both copies of the software at the same time, or install the software on two desktop computers, you need to purchase an additional license.

Special Pricing

Yes, we offer a 30% discount to educational, non-profit, and charity entities. These special discounts cannot be combined with any other type of discount.

To qualify for the discount, please send us a document clearly indicating that you are a member of the respective institution. An official email from your official account which contains your signature is sufficient in most cases.

For more information on how to qualify for a discount, please contact us.
Duality Software offers the following volume discounts:

5 to 9 licenses - 10%
10 to 19 licenses - 15%
20 or more licenses - please contact us.

Volume discounts are applicable to volume purchases of identical products in any single purchase.

Just include in your cart the number of licenses you want to purchase, and the volume discount will be applied automatically.

Ordering

On the order form, click the 'License to another person' check box, and then fill out the end-user details (email and name).

Payments

We accept credit cards, PayPal, QIWI, WeChat, and wire transfers.
We accept Visa, MasterCard, American Express, Diners Club, Discover, JCB, Solo, and Maestro. The advantage of using a credit card to make your payment is that your order will be processed immediately and you will be able to download the software without delay. If your credit card is not mentioned in the list above, you can pay via PayPal or via bank transfer.

Product Delivery

The software is delivered electronically only. There is no physical shipment.

If you need any assistance with downloading the software, please do not hesitate to contact us.
The software is delivered electronically immediately. If you have placed the order online, you will receive the order confirmation email with download instructions and your activation code within minutes.
We send registration emails automatically, so your email had been sent the moment we received your order. Please check your spam folder, most likely you will find your registration email there.

If there is nothing, make sure that there was no typing error in your email address. Let us know about the issue and we will fix it.